Frequently asked questions

Find Information About:

  • Returns & Exchanges

      How long do I have to return an item?

      Items can be returned within 14 days from date of delivery.

      How do I return an item?

      Registering your return/exchange online only takes a minute and allows for much quicker processing of your return request. This can be done by following the instructions on your Profile

      You can also register your return request manually:

      1. Complete the returns form and enclose it in the package together with the items you wish to return. Please e-mail us at contact@careofcarl.com if you require a new returns form.
      2. You can either use the same packaging in which your order was delivered or repackage the items yourself.
      3. Attach the pre-paid return label to the outside of the package and take it to your nearest delivery point.


      Find out more about our returns policy here.

  • Delivery

      What regions do you deliver to?

      Care of Carl offers EU-wide delivery. For destinations in Scandinavia, Germany and Austria, we recommend using our local sites which can be found at the following addresses:

      Denmark: careofcarl.dk
      Finland: careofcarl.fi
      Germany & Austria: careofcarl.de
      Norway: careofcarl.no
      Sweden careofcarl.se



      I’ve lost the reference number for collecting my package. Can I still collect it?

      When the package was sent, you should have received an e-mail containing the tracking number. This can be used to check where and when your package can be collected.

      How long do I have to collect my package?

      Your package will be available for collection for 7 days from the date of delivery.

      How do I cancel my order?

      Please e-mail us at contact@careofcarl.com. Please note that we are unable to cancel your order once it has left our warehouse. In this case, we advise following the normal procedure for returning an item, which is explained here.


      What delivery options do you offer?

      DHL Green:
      DHL's ground delivery service has a reduced environmental impact compared to sending orders by air. Through the DHL Green initiative, the company also invests in ambitious environmental projects aimed at further reducing the climate footprint of your delivery. You will receive a notification once your parcel is on its way and given the option to adjust your delivery preferences. If you are not at home when your delivery arrives, you will be able to collect it from your local DHL Servicepoint. Estimated delivery time: 3-6 working days. 

      DHL Express:
      DHL Express is an efficient air freight service that can deliver to most parts of the EU within one working day. You will receive a notification once your parcel is on its way and given the option to adjust your delivery preferences. If you are not at home when your delivery arrives, you will be able to collect it from your local DHL Servicepoint. Estimated delivery time: Normally within 1-2 working days.

  • Payments and Refunds

      I wish to return an item purchased with a gift card. How will I be refunded? 

      The balance will be credited to your Care of Carl account and can be used against future purchases.


      What payment options do you offer?


      Card Payments

      Visa, Mastercard eller American Express. No extra charges will be incurred.*

      Paypal

      If you wish to pay using PayPal, select the PayPal option at checkout and follow the instructions. You will need a PayPal account to use this payment method. If you do not currently have an account, you can easily create one when placing your order. Your order will be shipped as soon as we have received your payment and no extra charges will be incurred.*

      *Transactions are processed in Euros (€). If your card has a different primary currency, your provider may charge a currency conversion fee, for which Care of Carl AB retains no responsibility. Please contact your card issuer or bank for more information.

  • Faulty Items

      How do I make a claim regarding a faulty item?

      Please contact us at contact@careofcarl.com, providing us with a description of the problem and an image showing the fault.

      How will my claim be resolved?

      In the first instance, the fault will be corrected by a tailor or shoemakerε at no extra cost to you. If your claim is approved and a repair is not possible, we will offer you the choice of receiving a replacement item, having the amount credited to your account, or receiving a full refund.

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4.70/5 902 Reviews

Satisfait et délai de livraison respecté. Produit de bonne qualité tels que décrit 

Auguste N

2023-10-02

Buyer

2023-09-17

From start to finish everything was top class. Products were high quality ...packaging was done with care and attention to detail. Thank you 😁

Paul L

2023-09-28

Buyer

2023-09-13

Everything happened as one would have hoped: good communication; fast delivery; product exactly as described. Excellent service.

simon e

2023-09-26

Buyer

2023-09-10

Very good experience

Ionut P

2023-09-25

Buyer

2023-09-11

I love shopping at Care of Carl. Quality, good pricing and good delivery options.

Thobias B

2023-09-12

Buyer

2023-08-25

Quick delivery and great prices

Yuksing C

2023-09-12

Buyer

2023-08-25

Unlike other stores online, thanks to your size charts that give the actual measurements of the articles of clothing I was able to order jeans that fit perfectly, which arrived on time. 

Foivos V

2023-09-06

Buyer

2023-08-23

Excellente and prompt service. Four star product know-how. 

Frank S

2023-09-05

Buyer

2023-08-21

Commande de claquettes ralph Lauren tres joli et bonne qualité Livraison rapide et carton bien emballé parfait ! 

Ayman R

2023-08-31

Buyer

2023-08-16

Quick delivery and good products. I will order here again!!!

Niels P

2023-08-30

Buyer

2023-08-14

Great service! Was here in no time. 

Soe N

2023-08-29

Buyer

2023-08-13

Good products, excellent service and fast shipping.

Jurij G

2023-08-28

Buyer

2023-08-09

I discovered Care of Carl only recently. The shirt I ordered has a very modern look and people notice it. They admire it even.

Marc C

2023-08-28

Buyer

2023-08-11

I live in France and I discovered Care of Carl when looking for a belt on the web.; I ordered an Anderson's belt and every thing was fine from ordering to delivery

THINOT M

2023-08-22

Buyer

2023-08-07

Hi. Great shopping experience. Fantastic price, fast processing, prompt delivery. I can only recommend Care of Carl !

Andrej R

2023-08-21

Buyer

2023-08-03

Good quality delivered to RIO.

Kevin P

2023-08-21

Buyer

2023-08-05

Fast, and serious. 

Francis R

2023-08-17

Buyer

2023-08-03

Great service and fast delivery

Eldar B

2023-08-17

Buyer

2023-08-03

Order process was easy and straightforward, delivery was in line with what was mentioned during checkout. Return label was available in the box, but did not need it as I loved the shoes!

Niels T

2023-08-17

Buyer

2023-08-03

Excellent service, easy return system, and prompt and well packaged delivery. Will use a lot more in the future .

Jody M

2023-08-16

Buyer

2023-08-02

Great selection at good price,easy site to use and delivery was fast 👍🏻

Declan S

2023-08-14

Buyer

2023-07-30

Perfect service , fast and good price !!!

Gert V

2023-08-14

Buyer

2023-07-29

Excellent prompt and efficient service

Sharon S

2023-08-14

Buyer

2023-07-30

Communciation and order process were fluid and package arrived in good order. track and trace was also good and delivery was swift and professionally organised.

Yves B

2023-08-11

Buyer

2023-07-22

Fast shipping and clear communication 

Scott H

2023-08-10

Buyer

2023-07-26

Purchase made with some trepidation, considering that it was the first. Everything went as planned. The article arrived well packaged and without defects. Delivery was relatively quick. I recommend.

Pedro F

2023-08-07

Buyer

2023-07-20

Great service, everything happened as expexted. Great product

Aram C

2023-08-07

Buyer

2023-07-23

Very good service, order delivered on time and according to expectations

G.J.A. K

2023-08-06

Buyer

2023-07-09

Clear descriptions of articles and a great selection. Fast shipping. Perfect!

Floris D

2023-08-03

Buyer

2023-07-20

Quick hassle-free experience. 

Micheal O

2023-08-02

Buyer

2023-07-18

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