Returns and Exchanges

How long do I have to return an item?

We offer 14-day open returns from date of delivery.

How do I return an item?

Registering your return online only takes a minute and allows for much faster processing of your return request. You can do this by going to your Profile and following the instructions provided. 

Returns can also be made manually:

1. Complete the enclosed Returns Form and enclose it together with the items you wish to return.
2. You can use either the same packaging in which your order was delivered or repackage the item yourself.
3. Attach the pre-paid return label to the outside of the package.
4. Take the package to your nearest drop-off point. Find the relevant carrier for your region here.

How do I exchange an item?

Option 1 (Fastest Method)

1. Follow the above instructions for returning your items. 
2. Place a new order on our website to ensure your preferred item does not sell out and to have the new item delivered as quickly as possible. Your orders will be processed separately.

Specific information on what applies to each payment method can be found in the menu.

Option 2

1. Log in to your Profile to register the exchange.
2. Your chosen exchange will usually be dispatched the same day we receive the returned items.
   You can only exchange an item for a different colour or size.

How can I claim a refund?

1. Follow the above steps for returning an item.
2. Fill in the Returns Form and provide the reason for your refund request.

Specific information on what applies to each payment method can be found in the menu.

Returns FAQ

I wish to return items from two different orders, can I send them in the same package?

Yes, it is fine to return items from different orders in the same package.

I forgot to include the Returns Form in the package. What happens now?

Once the items arrive, we will process the return and refund your purchase. We will contact you via e-mail when this has been done.