✔ Free Delivery From €30 ✔ Free returns ✔ Fast Deliveries

Terms and conditions


§1 General Terms & Conditions

Only those over 18 years of age may enter into a sales contract with Care of Carl AB (Swedish registration number 556800-5739).

Those under 18 years of age must have permission from a parent or guardian before placing an order.

Our contract with you the customer will be in English.

A contract between Care of Carl AB and the customer will be established upon your actively agreeing to these terms and conditions at checkout and clicking 'Place Order'.

Prices include VAT.
The amount is calculated according to the rate of VAT in the region where the order is to be delivered.

We reserve the right to retroactively correct any obvious and unmistakable pricing errors. If you disagree with a pricing correction, you may cancel your order without incurring any charges.

We also reserve the right to annul an order in cases such as technical errors or when an item is no longer in stock.

If you wish to amend an order that has already been placed, this is only possible up to the point when the order has been dispatched from our warehouse.

All items remain the sole property of Care of Carl AB until full payment has been received.

Care of Carl AB reserves the right to annul an order in cases of suspected fraud.

Product(s) that are included free of charge in connection with the purchase of other goods must also be sent back in connection with a return. The product that was included in the purchase will otherwise be charged for its full value.

Example: you buy a jacket for €499, where the purchase includes a cap for free, value €89. You return the jacket but not the hat, so we will refund you €410.


§2 Delivery

The cost of each delivery method is shown at checkout. Please note that delivery charges may vary between regions.

We only deliver to countries within the EU.

On rare occasions, an item in your order may not be in stock and thus placed on back order. If we are unable to dispatch your order in a timely manner, you reserve the right to cancel your order without incurring any charges.

If your package is damaged in transit, this should be reported to the delivery firm immediately, after which you should contact our customer service team. If an order is lost during transit, this must be reported to us within a reasonable timeframe (2 months).

Confirmation of your order from Care of Carl AB will be sent to the e-mail address provided at checkout.

Delivery Methods:

We currently offer two delivery methods: DHL Freight and DHL Express, both of which offer home delivery by default, with DHL Green cooperating with your local postal service for last mile delivery.

If DHL are unable to reach you at the time of delivery, your package may be rerouted to a nearby collection point.

Collection notices will be sent in one of the following ways, depending on whether you have provided us with your correct mobile phone number:

Text message and e-mail updates: You will be notified by text message and/or e-mail that your order is ready for collection on the same day it arrives at the collection point.

Postal updates: If you have not provided a mobile phone number, a notice will be sent to your home indicating that your order is ready for collection.  Bring this notice, along with a valid form of ID for your region, to the collection point to take delivery of your order.

A valid form of ID must be shown in order to collect your package. If you are not the addressee but wish to collect a package on their behalf, please see the information provided by your local postal service.
In those cases where an item is unavailable or your delivery will be delayed, we will notify you via e-mail.

If you are not happy with the amended delivery estimate, you reserve the right to cancel your order without incurring any charges. We are unable to provide any form of compensation for delayed or unavailable items.


§3 Payment

Care of Carl AB does not charge any additional fees for placing an order with us, neither will we demand any extra fees after your order has been placed. Consequently, the amount you need to pay will always be the same as the total amount stipulated at checkout, above the 'Place Order' button.

This sum includes the price of the item(s) in your order, VAT, and any delivery charges.

The prices displayed on careofcarl.com are displayed in euros (€) and this will therefore be the currency in which your purchase is processed.

If you pay with a card using a different primary currency, your provider may levy a conversion fee, for which Care of Carl AB retains no responsibility.

Card payments: We accept Visa, Mastercard, and American Express. Choose the 'Pay by card' option at checkout and follow the instructions. Your order will be dispatched upon receipt of your payment and no additional charges will be incurred. Card payments are managed by Nets, and only cards for which 3D-secure has been activated can be accepted.

PayPal: We accept payment via PayPal. Choose this option at checkout and follow the instructions. If you do not have a PayPal account, one can be created at checkout. Your order will be dispatched upon receipt of your payment and no extra charges will be incurred.

§4 Your Right to Cancel

You have the right to return or exchange your items for any reason, provided you notify Care of Carl AB within 14 days of delivery.

If the fourteenth day occurs at the weekend or coincides with a national holiday, the return period will be extended until the next working day.

If the returned items show signs of having been handled more than what could be deemed strictly necessary to assess their form and function, the customer is liable for any decrease in the item’s value. The amount of such a decrease will be determined by Care of Carl AB.

Your right to cancel is dependent on the items being returned to us together with their original packaging and labels. You have the right to assess the items you receive, but this right will be compromised if any seals have been broken or labels removed.

The right to cancel does not apply to underwear.

In cases where the returned item is missing its case, packaging, instruction manual or certificate of authenticity, Care of Carl AB reserves the right to reject the return request.

Items delivered directly to the home should be returned in the same way as all other delivery methods.

Exchanges: Items to be exchanged can be returned at no extra cost, provided that the return label included with your order is used. 'Exchange' in this context is understood as the purchase of a new item for each returned item.

The quickest way to exchange an item is to return the original item and place a new order.

Returns: You may return your items to Care of Carl AB free of charge for a full refund within 14 days. The 14-day period begins from the date you take delivery of your order. Use the returns form and return label included with your order.

In cases where the wrong item has been delivered, you may choose between a replacement item or a full refund.

All returned items should be carefully packaged so as to avoid damage during transit.

Returning items to Care of Carl AB is undertaken at the customer's own risk.

Faulty items: If you wish to return an item due to damage or production faults, we will assess each item manually and, in some cases, may ask you to send the item to us for inspection. The standard period in which you can make a claim for a faulty item is three (3) years. Any fault should be reported to us within a reasonable timeframe, that is to say as soon as it is discovered or can reasonably be expected to have been discovered. This is understood as being within two (2) months of the fault being found.

Faults discovered within six months of delivery are to be considered as production errors unless proved otherwise. If the fault is discovered after more than six months, the burden of proof is on the customer to show that the fault is not the result of normal wear/usage.

In the first instance, we will attempt to repair the fault. If this is not possible, we will provide you with a replacement product, on condition that the reported fault has been confirmed by us.

If it is not possible for us to provide you with a similar product, you reserve the right to demand a full refund.

Under normal circumstances, refunds will be credited to your account within 14 working days of our having received and accepted your return request. Refunds may only be credited to the same account and payment method used at the time of purchase.

If you would rather use the standard right of withdrawal form provided by the EU commission, this can be found here (PDF).

Return address:
Care of Carl AB
Företagsgatan 44
504 64 Borås
SWEDEN

Contact details for returns and refunds:
E-mail: contact@careofcarl.com
Telephone: +46 010-707 95 80 (Mon-Fri 08:00-17:00 CET/CEST). International rates apply, please check with your operator before calling or instead use the above e-mail address.


§5 Product Range

Care of Carl AB makes reservation for changes to our product range and reserves the right to remove a product from sale before a purchase has been completed. We also make reservation for items that are out of stock.

Delivery restrictions may apply for certain items, such as flammable liquids (perfume) and electronics.

The delivery methods we are able to offer is dependent on the items in your basket.

The available delivery methods are shown at checkout after you have provided information on your region and town/postcode.

Care of Carl AB makes reservation for any misprints on our website.

We are unable to guarantee that all images provided accurately represent the appearance of the product.

Care of Carl reserves the right to adjust its prices and correct any pricing errors.

§6 Force majeure 

Care of Carl AB is not liable for any failure to fulfil any part of this agreement if the failure is due to circumstances beyond our control.

Examples of what is considered a Force Majeure include, but are not limited to, action or inaction by a government authority, newly implemented or amended laws, industrial disputes, blockades, fires, floods, sabotage, major accidents, and natural disasters.

The definition of Force Majeure also includes decisions taken by authorities that negatively impact the market or product itself, such as restrictions on indications, warning labels, prohibited items, etc., as well as abnormal market conditions, or if the company’s normal operations have been affected by criminal activity.


§7 Dispute Resolution

Complaints or comments regarding Care of Carl AB’s products or services should be made to our customer service team by e-mailing contact@careofcarl.com or calling +46 010-707 95 80 (Mon-Fri 08:00-17:00 CET/CEST, intl. rates apply).

If you are dissatisfied with our handling of your case, please contact your national consumer protection authority.

Contact details for each EU member state can be found here.

You may also use the Online Dispute Resolution platform available on the EU Commission’s website.

We are in no way obliged to enter into alternative dispute resolution methods but will assess possible courses of action on a case-by-case basis.


§8 Fair Use Clause

Due to some customers showing abnormal purchasing behaviour and a way to take advantage of our free return policy, we have introduced the “Fair Use Clause”.

When we identify a purchasing pattern which we see as abnormal and unacceptable, then we will from case to case decide whether a customer will be denied from purchasing from us. This can happen due to returning products that are no longer in a new condition or don’t correspond with what was delivered. With exceedingly many purchases and an abnormal return percentage, then future purchases may be denied or alternatively be subject to a return fee of €10. If you are affected by this or believe that we have made an incorrect judgement, you are welcome to contact us for discussion.

In the cases where CareOfCarl have reason to suspect misconduct or fraud linked to an order, it will be stopped in accordance to the “Fair Use Clause”. A suspicion can be based on multiple objective and non-discriminatory factors. This can be things such as uncollected parcels, allegation of incorrect handling at CareOfCarl or our partners, orders composition or abnormal procedure when returning/receiving packages.



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Customer service

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Contact Us

Telephone

+46 (0)10-707 95 80
Mon-Fri 08:00-17:00 CET/CEST. International rates apply.
Please check with your operator before calling or, alternatively, contact us via e-mail at the below address.

E-Mail

contact@careofcarl.com
We aim to reply to your email within one working day.

Additional Contact Details

Contact details for specific departments can be found here.


FAQ

Answers to the most frequently asked questions can be found here.


What regions do you deliver to?

Care of Carl offers EU-wide delivery.
For destinations in Scandinavia, Germany, Austria, Switzerland, Netherlands, France and Spain we recommend using our local sites which can be found at the following addresses:

Sweden careofcarl.se
Norway: careofcarl.no
Denmark: careofcarl.dk
Finland: careofcarl.fi
Germany: careofcarl.de
Austria: careofcarl.at
Switzerland: careofcarl.ch
Netherlands: careofcarl.nl
France: careofcarl.fr
Spain: careofcarl.es
4.66/5 1355 Reviews

Calidad 100% , muy profesionales y muy rápidos en el envío. Seguiré comprando en su web. Muchas gracias.

JOSE M

2024-04-25

Buyer

2024-04-11

Very good thank you

Maxime L

2024-04-22

Buyer

2024-04-05

Top seller!

Vincent P

2024-04-22

Buyer

2024-04-06

Quality materials, delivered relatively quick, however color of shoes not matching 100% photo on the website.

Mihail A

2024-04-20

Buyer

2024-04-02

La compra llegó a tiempo, desgraciadamente me estaba pequeño pero lo pude devolver sin coste adicional

Enrique S

2024-04-19

Buyer

2024-04-03

Smooth sailing, thank you.

Tomas H

2024-04-18

Buyer

2024-04-04

super professional

tzortze z

2024-04-16

Buyer

2024-03-31

really nice packaging, and products thanks

Tom O

2024-04-16

Buyer

2024-03-30

Good coomunication, pleasant interactiom, i am very stasifed with the service.

Vaidas B

2024-04-16

Buyer

2024-04-01

Excellent and professional delivery. Products not tested yet but I’m confident. 

patrick g

2024-04-16

Buyer

2024-03-31

Très belle sélection de produits. Envoi rapide. Très bien !

Philippe D

2024-04-16

Buyer

2024-04-02

Perfect.Fast

Alfonso M

2024-04-16

Buyer

2024-04-02

Fabulous website, easy to use, great selection of clothing and brilliant delivery service,  

Joe H

2024-04-16

Buyer

2024-04-02

Très bonne expérience produit conforme je recommande vivement.

Alban g

2024-04-16

Buyer

2024-03-30

Everything perfect: from the order over the shipment to the receipt (very careful packaging) Thank you!

Eva K

2024-04-15

Buyer

2024-03-31

Fast and accurate 

Jan V

2024-04-15

Buyer

2024-03-31

Fast and nice assortment. 

Thomas F

2024-04-11

Buyer

2024-03-27

Very happy with delivery and products

Pushan B

2024-04-10

Buyer

2024-03-26

Prompt, efficient delivery,, very professionally packed  . 

Lorraine M

2024-04-09

Buyer

2024-03-24

Large assortment and fast shipping, would highly recommend !

Rogier K

2024-04-08

Buyer

2024-03-23

Perfect experience, great packaging and delivery is super smooth. Thank you 

Alexis D

2024-04-08

Buyer

2024-03-03

Fast, and everything’s good! 

Cristabell F

2024-04-08

Buyer

2024-03-21

Excellent shop, love the variation of beautiful brands!

charles k

2024-04-08

Buyer

2024-03-21

Muy buenos artículos,  estupenda atención al cliente,  página de confianza. Lastima  que lo que compré no me quedara bien y no hubiera una talla mayor. 

Juan C

2024-04-05

Buyer

2024-03-17

quick delivery very good expirience

sasa m

2024-04-03

Buyer

2024-03-20

Great shopping experience, great brands articles and prices! One of my fauvorites without any doubt

Bosch P

2024-04-02

Buyer

2024-03-16

The item I was looking for is somewhat rare, and this is where I found the best verson of it. Ordering was easy and tracing the shipment was also easy.  Once I got the item I had a question about using it, and the customer service representative was helpful.  I'm very pleased with it all!

Sarah D

2024-04-02

Buyer

2024-03-18

Choose your delivery country
  • SE
  • SE
  • DK
  • NO
  • FI
  • DE
  • AT
  • IE
  • NL
  • FR
  • CH
  • ES
{ "SE": { "content": "Välkommen till vår svenska butik. ", "usp_list": [ "Fri frakt över 399 kr", "Fri retur", "1-3 dagars leverans" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_SV.png", "cta": "Välj ditt leveransland", "button_text": "Byt land" }, "IE": { "content": "Welcome to our English store! Here's some specific information for international customers.", "usp_list": [ "Free Delivery From €30", "Free returns", "No customs duties" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_EU.png", "cta": "Choose your delivery country", "button_text": "Change country" }, "DK": { "content": "Velkommen til vores danske butik! Her er nogle specifikke oplysninger for Danmark.", "usp_list": [ "Fri fragt over 299;-", "Fri retur", "1-3 dages levering" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_DK.png", "cta": "Vælg dit leveringsland", "button_text": "Skift land" }, "FI": { "content": "Tervetuloa suomalaiseen kauppaamme! Tässä on tiettyjä tietoja Suomelle.", "usp_list": [ "Ilmainen toimitus yli 30€ tilauksille", "Maksuton palautus", "Toimitusaika 2-5 pv" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_FI.png", "cta": "Valitse toimitusmaasi", "button_text": "Vaihda maata" }, "NL": { "content": "Welkom in onze Nederlandse winkel! Hier is wat specifieke informatie voor Nederland.", "usp_list": [ "Gratis bezorging vanaf €30", "Gratis retour", "Geen inklaringskosten" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_EU.png", "cta": "Kies uw bezorgland", "button_text": "Verander van land" }, "DE": { "content": "Willkommen in unserem deutschen Shop! Hier sind einige spezifische Informationen für Deutschland.", "usp_list": [ "Standardversand frei ab 30 Euro Bestellwert", "Kostenlose Rücksendung", "Keine Zollgebühren" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_DE.png", "cta": "Wählen Sie Ihr Lieferland", "button_text": "Land ändern" }, "AT": { "content": "Willkommen in unserem österreichischen Shop! Hier sind einige spezifische Informationen für Österreich.", "usp_list": [ "Standardversand frei ab 30 Euro Bestellwert", "Kostenlose Rücksendung", "Keine Zollgebühren" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_AT.png", "cta": "Wählen Sie Ihr Lieferland", "button_text": "Land ändern" }, "ES": { "content": "¡Bienvenido a nuestra tienda española! Aquí tienes información específica para España.", "usp_list": [ "Envío gratuito a partir de 30 €", "Devoluciones gratuitas", "Sin derechos de aduana" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_EU.png", "cta": "Elija su país de entrega", "button_text": "Cambiar país" }, "FR": { "content": "Bienvenue dans notre boutique française! Voici des informations spécifiques pour la France.", "usp_list": [ "Livraison gratuite à partir de 30 €", "Retours gratuits", "Pas de frais de douane" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_EU.png", "cta": "Choisissez votre pays de livraison", "button_text": "Changer de pays" }, "IT": { "content": "Benvenuti nel nostro negozio italiano! Ecco alcune informazioni specifiche per l'Italia.", "usp_list": [ "Spedizione gratuita oltre 399 kr", "Reso gratuito", "Nessun dazio doganale" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_EU.png", "cta": "Scegli il tuo paese di consegna", "button_text": "Cambia paese" }, "NO": { "content": "Velkommen til vår norske butikk! Her er litt spesifikk informasjon for Norge.", "usp_list": [ "Fri frakt over 399,-", "Fri retur", "1-4 dagers levering" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_NO.png", "cta": "Velg ditt leveringsland", "button_text": "Bytt land" } }
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