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Privacy Policy

§1. What is Considered Personal Data??

Personal data includes all information that can be used to identify a specific, living individual, either directly or indirectly. Digital images and/or sound recordings are also included in this definition, even if the individual is not named. Furthermore, encrypted data and different forms of digital identifiers such as IP addresses are considered personal data if they can be used to identify a natural person.

§2. What Personal Data Do We Collect and for What Purposes?

Care of Carl AB (Swedish Organisation Number 556800-5739) is responsible for the collection and processing of the personal data you share with us such as:

Data Type

Name*

Address

Mobile number

Purpose

Administrating orders and your account with us (My Profile).

Marketing via SMS (in that case ju accept marketing in the checkout) as well as physical marketing such as gifts and invitations.

Accounting purposes.
Product and service development.
*Your name and date of birth may also be shared with third parties, though only when explicit consent has been given to receive marketing communications via Facebook Messenger. The full terms of our Facebook Messenger marketing policy can be found here. 

Legal Basis 

Collection of the above personal data is necessary to allow us to fulfil the obligations stipulated in our Terms of Sale. If the above information is not shared with us, we are unable to fulfil our obligations and are required to annul your order. 
 
Processing of the above personal data is necessary to fulfil the shared legitimate interest of Care of Carl AB and our customers in evaluating, developing and improving our products, services and systems. 

Data type

E-mail address* 

Gender* 

Time zone* 

Purpose

Administrating orders and your account with us (My Profile). 

Development of our products and services. 

Marketing communications such as newsletters and informational e-mails. Receiving such marketing communications is dependent on the user actively consenting to do so by subscribing to our mailing list either on our homepage or when placing an order. 
*Your name and date of birth may also be shared with third parties, though only when explicit consent has been given to receive marketing communications via Facebook Messenger. The full terms of our Facebook Messenger marketing policy can be found here. 

Legal basis
Collection of the above personal data is necessary to allow us to fulfil the obligations stipulated in our Terms of Sale. If the above information is not shared with us, we are unable to fulfil our obligations and must annul your order. 
 
Processing of the above personal data is necessary to fulfil the shared legitimate interest of Care of Carl AB and our customers in evaluating, developing and improving our products, services and systems.

Data Type

Length 

Weight
 
Clothing size 

Purpose

Only when using our personal style consultancy service. 
Fulfilment of the obligations stipulated in the terms of our style consultancy service Carl Supply.  

Legal basis
Fulfilment of Carl Supply’s terms of service where collection of the above personal information is necessary to fulfil our stipulated obligations under the aforementioned terms. 

 

§3 How Long is Your Personal Data Stored? 

Your personal data will never be stored for longer than necessary for the above purposes. 

Your personal data will be stored for three (3) years or until you actively choose to delete your information. At this point, only information necessary to comply with the Swedish Accountancy Act. 

§4 How Do We Protect Your Personal Data?

We are the sole owners of the data collected via our website. Your personally identifiable information will not be sold or shared with any third-party company without your explicit consent. Your data may however be shared with our subcontractors (data processors).  

§4.1. Who Will Have Access to Your Personal Data? 

Your personal data may be shared and processed by selected partners such as our hosting provider or social media for the purposes stipulated in (2). Where necessary for our products and services, your personal data will be shared with our data processors. A data processor is an organisation with whom we have a personal data processing agreement to ensure maximal protection of our customers’ data. 

§4.2 Who Will Have Access to Your Personal Data?

Your information is only shared with data processors when it is necessary to do regarding the purpose for which it has been collected (e.g., the fulfilment obligations stipulated in the terms of sale or in the membership terms of our loyalty programme). We thoroughly assess and verify all of our data processors to ensure the security of our customers’ personal data. Written contracts are in place with each of our data processors in which they guarantee that all personal data will be stored and processed in a secure manner meeting our stringent privacy requirements. 

We take many different steps to protect your personal data. Personal data is only shared with those employees for whom it is necessary (e.g., customer service or billing) and all personally identifiable information is securely stored. Your data will not be stored longer than the time stipulated in (3).  

Personal data may also be shared with our suppliers if deemed necessary to fulfil our obligations to you as a customer. All of our suppliers are required to sign a personal data processing agreement with Care of Carl AB to ensure the highest levels of protection.

§5 Cancelling Your Subscription

The e-mail address you provide may be used to send you information regarding your order as well as our newsletter. If you no longer wish to receive such communications, you can easily unsubscribe by clicking on the link at the bottom of every e-mail. If you need help, please contact us at contact@careofcarl.com. 

§6 Your Rights as a Registered Customer

The right to request information. 
The right to access your personal data. 
The right to rectification. 
The right to erasure (“right to be forgotten”) 
The right to object. 
The right of data portability.
The right to lodge a complaint.
The right to compensation. 

As a customer, you have the right to request to see how much of your personal data has been stored with us once a year without incurring any charges. This can be done by sending a written request to the address provided. You also retain the right to ask us to correct or remove any incorrect information we may hold about you. 

As a customer, you have the right to be forgotten and have your personal data deleted from our systems. Necessary information such as your name and address will however be stored in our accounting system for the sole purpose of fulfilling our obligations according to the Swedish Accountancy Act. Data such as your telephone number, e-mail address, IP address and, where applicable, personal or national registration number will be removed. We would also like to remind you that advertising based on browser cookies must be inactivated by you the user in your web browser’s settings. 

To be removed from our systems, please send an e-mail to contact@careofcarl.com in which you clearly state that you wish for us to delete all personal data relating to you as an individual. You will then receive written confirmation when this has been done. Please Note: If you choose to be removed from our systems, it is up to you to provide evidence of prior purchases where necessary. 

As a customer, you also retain the right to data portability, meaning that personal data collected through active consent or through the fulfilment of an agreement with us can, following an explicit request by the user themselves, be transferred to another data collector. 

You also have the right to object to the way in which your personal information is processed and used in our systems. The right to object is relevant in circumstances where personal data is used in purposes deemed to be in the public interest or in the exercise of official authority and other legitimate interests.  

If you believe that we as a data collector have used your data in a way that breaches GDPR regulations, you can make an official complaint to your country’s data protection authority, who will decide whether an inspection is required. 

Regarding the right to compensation, the European Commission explains that “[you]” can claim compensation if a company or organisation hasn’t respected the data protection law and you’ve suffered material damages (for example financial loss) or non-material damages (for example distress or loss of reputation)”. Claims can be filed directly with the company or organisation concerned or before the national courts of each EU Member State. 

For more information on your rights as a customer pertaining to the collection and processing of personal data, please see the website of your national data protection authority 

§7 What are Cookies and How Do We Use Them? 

Cookies are used to maximise the functionality of a website and thereby improve your shopping experience, for example to keep track of which items you have added to your basket. Cookies are text files that are stored locally on your device which help websites to identify each individual customer.  

There are two main types of cookies, both of which are used by Careofcarl.com. The first type is permanently stored on your device and provides us with information about how you as a customer navigate our website.  

The second type are known as “session cookies”: When visiting our website, our server will ascribe your device a unique identification string in order to avoid confusing you with other visitors. Such session cookies are erased as soon as you close your web browser and are never permanently stored on your device. Care of Carl AB also makes use of third-party cookies to provide the optimal shopping experience. The functionality of our website is dependent on having cookies activated. 

§7.1 Can Users Control How Cookies are Used? 

Yes. If you do not wish to receive cookies, the function can be inactivated in your web browser’s security settings. The way in which this can be done depends on which browser you are using. Inactivating cookies will, however, limit the functionality of our website. 

More information about cookies can be found at https://gdpr.eu/cookies 

The following describes how to deactivate interest-based advertising that takes place on other platforms, but please note that this can only be done by you the user. 

To deactivate interest-based advertising on Facebook: 

https://www.facebook.com/ads/preferences, under the heading “Ad Preferences”. 

To deactivate interest-based advertising on Google: 

If you are not logged in to a Google account, visit https://adssettings.google.com/anonymous and click on the two blue toggles next to the relevant headings so that they are greyed out before choosing “Deactivate” in the message boxes that appear. 

If you are logged in to your Google account, visit https://adssettings.google.com/authenticated and click on the blue toggle to the right of the heading so that it is greyed out before choosing “Deactivate” in the message box that appears. 

To deactivate interest-based advertising from Criteo: 

Visit https://www.criteo.com/privacy. Under the heading “2/ Criteo Sponsored Products” click on both boxes next to turn the “Opt-out” setting to “on”. 

 

§8 Minors (Under 18 Years of Age)

We do not consciously collect personal data from those under 18 years of age. If you fall into this category, you will need permission from a parent or guardian to shop with us. If we are made aware that we have collected personal data from those under 18 years of age without consent from a parent or guardian, steps will be taken to ensure it is deleted.

§9 Duration

The duration of your agreement with us begins at the moment you place an order or register an account with us. An account will be created automatically when you place your first order. 

§10 Questions Regarding Data Protection and the Use of Personal Data?

If you have any questions, our customer service team can be reached by e-mail at contact@careofcarl.com or by telephone at +46 (0)10-707 95 80 Mon-Fri 08:00-17:00 CET (intl. rates apply)

Updates to our privacy policy will be published on our website. 

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Customer service

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Contact Us

Telephone

+46 (0)10-707 95 80
Mon-Fri 08:00-17:00 CET/CEST. International rates apply.
Please check with your operator before calling or, alternatively, contact us via e-mail at the below address.

E-Mail

contact@careofcarl.com
We aim to reply to your email within one working day.

Additional Contact Details

Contact details for specific departments can be found here.


FAQ

Answers to the most frequently asked questions can be found here.


What regions do you deliver to?

Care of Carl offers EU-wide delivery.
For destinations in Scandinavia, Germany, Austria, Switzerland, Netherlands, France and Spain we recommend using our local sites which can be found at the following addresses:

Sweden careofcarl.se
Norway: careofcarl.no
Denmark: careofcarl.dk
Finland: careofcarl.fi
Germany: careofcarl.de
Austria: careofcarl.at
Switzerland: careofcarl.ch
Netherlands: careofcarl.nl
France: careofcarl.fr
Spain: careofcarl.es
4.65/5 1477 Reviews

Very good webshop. I ordererd some samples here and they were delivered asap. They sent me status updates and the trackingcode via e-mail so I knew when to expect my order. I can honestly recommend.

Romke A

2024-06-13

Buyer

2024-05-30

Very nice packed and good service. size was just to big but the shoes were very nice looking. 

Mike C

2024-06-13

Buyer

2024-05-29

Parfait envoie rapide 

Louis M

2024-06-11

Buyer

2024-05-27

Love the shoes, love the how careful they were with it.

Saif A

2024-06-11

Buyer

2024-05-26

Quick service, nicely packed.

Patrick G

2024-06-11

Buyer

2024-05-27

Me hubiese gustado que viniese mejor envuelto el producto. Ya que era para un regalo. Venia con un sobre de la marca y todo original. Pero me hubiese gustado una caja bonita para regalo. Todo lo demás perfecto. Volvería a comprar con confianza. 

Josué R

2024-06-11

Buyer

2024-05-27

Overall excellent service! The product was packed very well, arrived on time and met my expectations. I appreciated that a kind note of an employee of CoC was included. I highly recommend Care of Carl!

Mehmet C

2024-06-10

Buyer

2024-05-27

Fast delivery 

J J

2024-06-10

Buyer

2024-05-27

very serious

sas n

2024-06-05

Buyer

2024-05-21

Parfait  je recommande 

Laure B

2024-06-05

Buyer

2024-05-21

Very nice very good

Sebastian N

2024-06-04

Buyer

2024-05-17

Good service. Also a nice website. 

Gerard S

2024-06-04

Buyer

2024-05-20

Parfait  envoie soigner 

Bruno D

2024-06-03

Buyer

2024-05-16

Nice, well packaged, seems easy if we want a return 

Clement J

2024-06-03

Buyer

2024-05-18

Love to shop more ! 

Sonam D

2024-06-03

Buyer

2024-05-19

Swift delivery,well laid out app. Well done.

Jason k

2024-05-29

Buyer

2024-05-15

Clothing very nice and  the sending on time.

Carl D

2024-05-22

Buyer

2024-05-08

Great experience, great packaging and the product was perfect. 

Mark K

2024-05-22

Buyer

2024-05-08

cool, fast and cheap! Good quality of the products and of the service!

Gisela A

2024-05-22

Buyer

2024-05-07

Très satisfait rapide excellent boulot 

Salioune C

2024-05-22

Buyer

2024-05-08

Je suis ravie de mon achat !  livraison rapide parfaitement emballé . je recommande à 100 %😊

Armelle H

2024-05-21

Buyer

2024-05-04

Realy nice shoes!! Seamless delivery!!

Harry V

2024-05-20

Buyer

2024-05-03

Flawless and swift delivery. Nice variety of products and brands.

Sebastien B

2024-05-20

Buyer

2024-05-06

Great products!

Mark G

2024-05-20

Buyer

2024-05-04

Après avoir fait part de ma déception de ne pas avoir reçu les embauchoirs promis dans l'annonce, j'édite mon premier message pour le rectifier.  Le service client m'a très vite contacté, après avoir pris connaissance du message. Il se trouve que c'est de ma faut car je n'avais pas renseigné la pointure des embauchoirs. Le problème a très vite ete réglé et les embauchoirs vont m'être envoyés.  Je suis pleinement satisfait de ce site de vente en ligne sur lequel je continuerai à être client et que je conseillerais sans problème à mon entourage. Un site sûr, honnête avet un sav réactif et professionnel.  Merci à toute votre équipe  Cordialement,  Jean-Yves 

Jean-Yves L

2024-05-20

Buyer

2024-05-05

Great choice of premium brands, best service .Thank you will buy again

Petar M

2024-05-20

Buyer

2024-05-05

first class products, first class service,  first class UI and customer care [well done & thank you] 

John O

2024-05-20

Buyer

2024-05-05

great shoes. prompt delivery. thank you.

Kestutis S

2024-05-20

Buyer

2024-05-03

Fast delivery, good website, and of course beautiful products.

Remco d

2024-05-16

Buyer

2024-05-02

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  • SE
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  • DK
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{ "SE": { "content": "Välkommen till vår svenska butik. ", "usp_list": [ "Fri frakt över 399 kr", "Fri retur", "1-3 dagars leverans" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_SV.png", "cta": "Välj ditt leveransland", "button_text": "Byt land" }, "IE": { "content": "Welcome to our English store! Here's some specific information for international customers.", "usp_list": [ "Free Delivery From €30", "Free returns", "No customs duties" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_EU.png", "cta": "Choose your delivery country", "button_text": "Change country" }, "DK": { "content": "Velkommen til vores danske butik! Her er nogle specifikke oplysninger for Danmark.", "usp_list": [ "Fri fragt over 299;-", "Fri retur", "1-3 dages levering" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_DK.png", "cta": "Vælg dit leveringsland", "button_text": "Skift land" }, "FI": { "content": "Tervetuloa suomalaiseen kauppaamme! Tässä on tiettyjä tietoja Suomelle.", "usp_list": [ "Ilmainen toimitus yli 30€ tilauksille", "Maksuton palautus", "Toimitusaika 2-5 pv" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_FI.png", "cta": "Valitse toimitusmaasi", "button_text": "Vaihda maata" }, "NL": { "content": "Welkom in onze Nederlandse winkel! Hier is wat specifieke informatie voor Nederland.", "usp_list": [ "Gratis bezorging vanaf €30", "Gratis retour", "Geen inklaringskosten" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_EU.png", "cta": "Kies uw bezorgland", "button_text": "Verander van land" }, "DE": { "content": "Willkommen in unserem deutschen Shop! Hier sind einige spezifische Informationen für Deutschland.", "usp_list": [ "Standardversand frei ab 30 Euro Bestellwert", "Kostenlose Rücksendung", "Keine Zollgebühren" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_DE.png", "cta": "Wählen Sie Ihr Lieferland", "button_text": "Land ändern" }, "AT": { "content": "Willkommen in unserem österreichischen Shop! Hier sind einige spezifische Informationen für Österreich.", "usp_list": [ "Standardversand frei ab 30 Euro Bestellwert", "Kostenlose Rücksendung", "Keine Zollgebühren" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_AT.png", "cta": "Wählen Sie Ihr Lieferland", "button_text": "Land ändern" }, "ES": { "content": "¡Bienvenido a nuestra tienda española! Aquí tienes información específica para España.", "usp_list": [ "Envío gratuito a partir de 30 €", "Devoluciones gratuitas", "Sin derechos de aduana" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_EU.png", "cta": "Elija su país de entrega", "button_text": "Cambiar país" }, "FR": { "content": "Bienvenue dans notre boutique française! Voici des informations spécifiques pour la France.", "usp_list": [ "Livraison gratuite à partir de 30 €", "Retours gratuits", "Pas de frais de douane" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_EU.png", "cta": "Choisissez votre pays de livraison", "button_text": "Changer de pays" }, "IT": { "content": "Benvenuti nel nostro negozio italiano! Ecco alcune informazioni specifiche per l'Italia.", "usp_list": [ "Spedizione gratuita oltre 399 kr", "Reso gratuito", "Nessun dazio doganale" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_EU.png", "cta": "Scegli il tuo paese di consegna", "button_text": "Cambia paese" }, "NO": { "content": "Velkommen til vår norske butikk! Her er litt spesifikk informasjon for Norge.", "usp_list": [ "Fri frakt over 399,-", "Fri retur", "1-4 dagers levering" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_NO.png", "cta": "Velg ditt leveringsland", "button_text": "Bytt land" } }