We deliver to all countries within the European Union, and we offer free shipping with DHL Green on orders over €30.
DHL's ground delivery service has a reduced environmental impact compared to sending orders by air. This service offers home delivery Mon-Fri, with last-mile delivery being carried out by your national postal service, a list of which can be found here. You will receive an e-mail from DHL including tracking information and the option to redirect your package to a local delivery point.
DHL Express is an efficient air freight service that can deliver to most parts of the EU in one working day. You will receive a notification once your parcel is on its way and given the option to adjust your delivery preferences.
We offer delivery with DPD to France and Belgium. Home delivery Mon-Fri and you will receive an e-mail from DPD containing tracking information and given the option to redirect your package to a nearby pick-up point.
To the rest of the world outside of the European Union, we offer delivery to the following destinations with DHL Express. You will receive a notification once your parcel is on its way and given the option to adjust your delivery preferences.
We offer free shipping on orders over €400; otherwise, a shipping fee of €25 applies. You only pay what is displayed at checkout; we cover additional costs such as customs and VAT.
USA | 1-2 business days |
Canada | 2-3 business days |
Taiwan | 2-3 business days |
Japan | 2-3 business days |
UAE | 2-3 business days |
Saudi Arabia | 2-3 business days |
Australia | 3-4 business days |
New Zealand | 3-4 business days |
If you wish to purchase from us but your country is not on the list, please feel free to contact our customer service.
Sweden | careofcarl.se |
Norway | careofcarl.no |
Denmark | careofcarl.dk |
Finland | careofcarl.fi |
Germany | careofcarl.de |
Austria | careofcarl.at |
Switzerland | careofcarl.ch |
Netherlands | careofcarl.nl |
France | careofcarl.fr |
Spain | careofcarl.es |
Italy | careofcarl.it |
United Kingdom | careofcarl.co.uk |
If you are not satisfied with your purchase, you can return it within 14 days to exchange it for other items or receive a full refund at no extra cost. This also applies to items included in our sale.
We offer free returns and exchanges. If you want to make a return, simply scan the QR code found on the included brochure or register your return online here, and contact our customer service. We will send you a return shipping label free of charge. Please do not arrange your own return shipments, as we provide the correct information for customs clearance.
We have chosen to collect a simplified description of how our logistics partners tackle sustainability issues, especially the environmental aspects. Our logistic partners describe how they think about their distribution services and what they think you should know. We hope that the descriptions and links to further reading can stimulate further interest and contribute to increased awareness to help you choose the option that best suits you and your opinion on this issue. Read more.
Answers to the most frequently asked questions can be found here.
We aim to reply to your email within one working day.
We currently offer personal style advice through both digital and in-person customer meetings near our headquarters in Borås, Sweden.
If you're interested in booking a session with our personal shopper, send an email to us at [email protected], specifying whether you prefer a digital or in-person meeting, and we will get back to you with more details and available time slots.
Our style advisors look forward to helping you update your wardrobe and invest in timeless, quality garments!