✔ Free Delivery From €30 ✔ Free returns ✔ Fast Deliveries

Purchase Information

What regions do you deliver to?

Care of Carl offers EU-wide delivery. For destinations in Scandinavia, Germany, Austria, Switzerland, Netherlands, France and Spain we recommend using our local sites which can be found at the following addresses:

Sweden careofcarl.se
Norway: careofcarl.no
Denmark: careofcarl.dk
Finland: careofcarl.fi
Germany: careofcarl.de
Austria: careofcarl.at
Switzerland: careofcarl.ch
Netherlands: careofcarl.nl
France: careofcarl.fr
Spain: careofcarl.es


Estimated Delivery Times

We are currently not experiencing any disruptions to our delivery process, but if disruptions should occur, rest assured that we will keep affected customers updated on the situation. Estimated delivery times for each service can be found below.

• DHL Green

DHL's ground delivery service has a reduced environmental impact compared to sending orders by air. Through the DHL Green initiative, the company also invests in ambitious environmental projects aimed at further reducing the climate footprint of your delivery. This service offers home delivery Mon-Fri, with last-mile delivery being carried out by your national postal service, a list of which can be found here. You will receive an e-mail from DHL including tracking information nd the option to redirect your package to a local delivery point. Estimated delivery time: 1-3 working days. 

• DHL Express

DHL Express is an efficient air freight service that can deliver to most parts of the EU in one working day. You will receive a notification once your parcel is on its way and given the option to adjust your delivery preferences. Estimated delivery time: Normally within 1-2 working days.

Sustainability in the supply chain

We have chosen to collect a simplified description of how our logistics partners tackle sustainability issues, especially the environmental aspects. Our logistic partners describe how they think about their distribution services and what they think you should know. We hope that the descriptions and links to further reading can stimulate further interest and contribute to increased awareness to help you choose the option that best suits you and your opinion on this issue. Read more



Returns and Exchanges

We want to make returning or exchanging your items as easy as possible. Register your return or exchange request online here and return the items to us using the returns label included with your order.

30 Day Returns

If, for any reason, you are not satisfied with your order, it can be returned to us for an exchange or full refund. This policy also applies to sale items.

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Customer service

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Contact Us

Telephone

+46 (0)10-707 95 80
Mon-Fri 08:00-17:00 CET/CEST. International rates apply.
Please check with your operator before calling or, alternatively, contact us via e-mail at the below address.

E-Mail

contact@careofcarl.com
We aim to reply to your email within one working day.

Additional Contact Details

Contact details for specific departments can be found here.


FAQ

Answers to the most frequently asked questions can be found here.


What regions do you deliver to?

Care of Carl offers EU-wide delivery.
For destinations in Scandinavia, Germany, Austria, Switzerland, Netherlands, France and Spain we recommend using our local sites which can be found at the following addresses:

Sweden careofcarl.se
Norway: careofcarl.no
Denmark: careofcarl.dk
Finland: careofcarl.fi
Germany: careofcarl.de
Austria: careofcarl.at
Switzerland: careofcarl.ch
Netherlands: careofcarl.nl
France: careofcarl.fr
Spain: careofcarl.es
4.66/5 1323 Reviews

Fast and nice assortment. 

Thomas F

2024-04-11

Buyer

2024-03-27

Very happy with delivery and products

Pushan B

2024-04-10

Buyer

2024-03-26

Prompt, efficient delivery,, very professionally packed  . 

Lorraine M

2024-04-09

Buyer

2024-03-24

Large assortment and fast shipping, would highly recommend !

Rogier K

2024-04-08

Buyer

2024-03-23

Perfect experience, great packaging and delivery is super smooth. Thank you 

Alexis D

2024-04-08

Buyer

2024-03-03

Fast, and everything’s good! 

Cristabell F

2024-04-08

Buyer

2024-03-21

Excellent shop, love the variation of beautiful brands!

charles k

2024-04-08

Buyer

2024-03-21

Muy buenos artículos,  estupenda atención al cliente,  página de confianza. Lastima  que lo que compré no me quedara bien y no hubiera una talla mayor. 

Juan C

2024-04-05

Buyer

2024-03-17

quick delivery very good expirience

sasa m

2024-04-03

Buyer

2024-03-20

Great shopping experience, great brands articles and prices! One of my fauvorites without any doubt

Bosch P

2024-04-02

Buyer

2024-03-16

The item I was looking for is somewhat rare, and this is where I found the best verson of it. Ordering was easy and tracing the shipment was also easy.  Once I got the item I had a question about using it, and the customer service representative was helpful.  I'm very pleased with it all!

Sarah D

2024-04-02

Buyer

2024-03-18

Perfect afleveringsproces. Goede verpakking, snelle levering, retourblad zit erbij, goede bevestiging, informatie over verzending/aflevering, juiste factuur. Het juiste product. Wat wil je nog meer?

Bob J

2024-03-25

Buyer

2024-03-10

Very fast and simple 

Tanguy R

2024-03-25

Buyer

2024-03-10

Belle matière, toucher agréable 

PATRICE R

2024-03-25

Buyer

2024-03-08

Everything was great! Very professional! I will definitely buy from you again!

Evgenia K

2024-03-20

Buyer

2024-03-05

Parfait ! Merci beaucoup. 

Nathalie B

2024-03-19

Buyer

2024-03-05

Top thank a lot, very serious company ! 

Didier B

2024-03-19

Buyer

2024-03-04

Jag skulle bara rekommendera, har aldrig haft några problem, snabb leverans, fantastisk upplevelse 5/5 🤓

Martin N

2024-03-18

Buyer

2024-03-01

Simple and perfect !

MARC P

2024-03-14

Buyer

2024-02-28

Perfect and fast

GEORGIOS S

2024-03-14

Buyer

2024-02-28

Very good shoes and transport.

Akira K

2024-03-13

Buyer

2024-02-28

Consistent and efficient buying process.

Marc M

2024-03-12

Buyer

2024-02-26

Good service and quality 

Sissy d

2024-03-12

Buyer

2024-02-27

Simply an amazing selection, timely delivery and outstanding quality. Happy to shop here again.

Sebastian R

2024-03-11

Buyer

2024-02-24

Good service!

Andre R

2024-03-11

Buyer

2024-02-23

Would definitely recommend; fast shipping and of course good product

Bibiche v

2024-03-11

Buyer

2024-02-25

Yessir 🫡🫡🫡

DENIS S

2024-03-11

Buyer

2024-02-26

Choose your delivery country
  • SE
  • SE
  • DK
  • NO
  • FI
  • DE
  • AT
  • IE
  • NL
  • FR
  • CH
  • ES
{ "SE": { "content": "Välkommen till vår svenska butik. ", "usp_list": [ "Fri frakt över 399 kr", "Fri retur", "1-3 dagars leverans" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_SV.png", "cta": "Välj ditt leveransland", "button_text": "Byt land" }, "IE": { "content": "Welcome to our English store! Here's some specific information for international customers.", "usp_list": [ "Free Delivery From €30", "Free returns", "No customs duties" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_EU.png", "cta": "Choose your delivery country", "button_text": "Change country" }, "DK": { "content": "Velkommen til vores danske butik! Her er nogle specifikke oplysninger for Danmark.", "usp_list": [ "Fri fragt over 299;-", "Fri retur", "1-3 dages levering" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_DK.png", "cta": "Vælg dit leveringsland", "button_text": "Skift land" }, "FI": { "content": "Tervetuloa suomalaiseen kauppaamme! Tässä on tiettyjä tietoja Suomelle.", "usp_list": [ "Ilmainen toimitus yli 30€ tilauksille", "Maksuton palautus", "Toimitusaika 2-5 pv" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_FI.png", "cta": "Valitse toimitusmaasi", "button_text": "Vaihda maata" }, "NL": { "content": "Welkom in onze Nederlandse winkel! Hier is wat specifieke informatie voor Nederland.", "usp_list": [ "Gratis bezorging vanaf €30", "Gratis retour", "Geen inklaringskosten" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_EU.png", "cta": "Kies uw bezorgland", "button_text": "Verander van land" }, "DE": { "content": "Willkommen in unserem deutschen Shop! Hier sind einige spezifische Informationen für Deutschland.", "usp_list": [ "Standardversand frei ab 30 Euro Bestellwert", "Kostenlose Rücksendung", "Keine Zollgebühren" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_DE.png", "cta": "Wählen Sie Ihr Lieferland", "button_text": "Land ändern" }, "AT": { "content": "Willkommen in unserem österreichischen Shop! Hier sind einige spezifische Informationen für Österreich.", "usp_list": [ "Standardversand frei ab 30 Euro Bestellwert", "Kostenlose Rücksendung", "Keine Zollgebühren" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_AT.png", "cta": "Wählen Sie Ihr Lieferland", "button_text": "Land ändern" }, "ES": { "content": "¡Bienvenido a nuestra tienda española! Aquí tienes información específica para España.", "usp_list": [ "Envío gratuito a partir de 30 €", "Devoluciones gratuitas", "Sin derechos de aduana" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_EU.png", "cta": "Elija su país de entrega", "button_text": "Cambiar país" }, "FR": { "content": "Bienvenue dans notre boutique française! Voici des informations spécifiques pour la France.", "usp_list": [ "Livraison gratuite à partir de 30 €", "Retours gratuits", "Pas de frais de douane" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_EU.png", "cta": "Choisissez votre pays de livraison", "button_text": "Changer de pays" }, "IT": { "content": "Benvenuti nel nostro negozio italiano! Ecco alcune informazioni specifiche per l'Italia.", "usp_list": [ "Spedizione gratuita oltre 399 kr", "Reso gratuito", "Nessun dazio doganale" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_EU.png", "cta": "Scegli il tuo paese di consegna", "button_text": "Cambia paese" }, "NO": { "content": "Velkommen til vår norske butikk! Her er litt spesifikk informasjon for Norge.", "usp_list": [ "Fri frakt over 399,-", "Fri retur", "1-4 dagers levering" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_NO.png", "cta": "Velg ditt leveringsland", "button_text": "Bytt land" } }
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