Patagonia's state that everything that can be repaired, can be repaired.

For hygienic reasons, only clean items are accepted for repair. Garments such as underwear, socks, swimwear, gloves, hats, shorts and undergarments cannot be repaired.

In some cases, other garments can also be irreparable, examples of this are jackets with extensive damage where the inner lining has come off.

If you are unsure whether your garment can be repaired, please contact our customer service at [email protected] and we will help you further with your repair query.

For repairs, Patagonia strives to match new material as closely as possible to the existing, although sometimes this is not possible, especially for older garments where the fabric may have changed or expired.

Even if the garment doesn't return to its original condition, its functionality is preserved, without the need for further consumption.

1. Contact our customer service via chat or email at [email protected].
   
   
2. You will receive detailed instructions on how to send your garment to us at Care of Carl.
   
   
3. We ensure that the garment is sent to Patagonia, where it is repaired by the brand's own specialists.
   
   
4. Once the repair is complete, we will ship your product back to you, ready to use again.
   
   
   The estimated time for repair and shipping is 6-8 weeks, but this may vary depending on factors such as season and the extent of the repair.