Information from Care of Carl
We would like to reassure you that Care of Carl is operating as usual and that we are doing all we can to make sure our customers can continue to feel confident and secure when shopping with us.
We closely follow the recommendations issued by the Swedish Health Authority and WHO (World Health Organisation), making adjustments to our operations if and when necessary.
Our customer care team is available as usual. Should you have any questions, we can contacted by phone or e-mail here.
We would like to express our gratitude for your understanding in these trying times and for your continued confidence in our products and services.
Estimated Delivery Times
We are currently not experiencing any disruptions to our delivery process, but if disruptions should occur, rest assured that we will keep affected customers updated on the situation. Estimated delivery times for each service can be found below.
• DHL Green
DHL's ground delivery service has a reduced environmental impact compared to sending orders by air. Through the DHL Green initiative, the company also invests in ambitious environmental projects aimed at further reducing the climate footprint of your delivery. This service offers home delivery Mon-Fri, with last-mile delivery being carried out by your national postal service, a list of which can be found here. You will receive an e-mail from DHL including tracking information nd the option to redirect your package to a local delivery point. Estimated delivery time: 1-3 working days.
• DHL Express
DHL Express is an efficient air freight service that can deliver to most parts of the EU in one working day. You will receive a notification once your parcel is on its way and given the option to adjust your delivery preferences. Estimated delivery time: Normally within 1-2 working days.
Returns and Exchanges
We want to make returning or exchanging your items as easy as possible. Register your return or exchange request online here and return the items to us using the returns label included with your order.
14 Day Returns
If, for any reason, you are not satisfied with your order, it can be returned to us for an exchange or full refund. This policy also applies to sale items.