✔ Free Delivery From €30 ✔ Free returns ✔ Fast Deliveries

Frequently asked questions

Find Information About:

  • Returns & Exchanges

      How long do I have to return an item?

      Items can be returned within 30 days from date of delivery.

      How do I return an item?

      Registering your return/exchange online only takes a minute and allows for much quicker processing of your return request. This can be done by following the instructions on your Profile

      You can also register your return request manually:

      1. Complete the returns form and enclose it in the package together with the items you wish to return. Please e-mail us at contact@careofcarl.com if you require a new returns form.
      2. You can either use the same packaging in which your order was delivered or repackage the items yourself.
      3. Attach the pre-paid return label to the outside of the package and take it to your nearest delivery point.


      Find out more about our returns policy here.

  • Delivery

      What regions do you deliver to?

      Care of Carl offers EU-wide delivery. For destinations in Scandinavia, Germany, Austria, Switzerland, Netherlands, France and Spain we recommend using our local sites which can be found at the following addresses:

      Sweden careofcarl.se
      Norway: careofcarl.no
      Denmark: careofcarl.dk
      Finland: careofcarl.fi
      Germany: careofcarl.de
      Austria: careofcarl.at
      Switzerland: careofcarl.ch
      Netherlands: careofcarl.nl
      France: careofcarl.fr
      Spain: careofcarl.es



      I’ve lost the reference number for collecting my package. Can I still collect it?

      When the package was sent, you should have received an e-mail containing the tracking number. This can be used to check where and when your package can be collected.

      How long do I have to collect my package?

      Your package will be available for collection for 7 days from the date of delivery.

      How do I cancel my order?

      Please e-mail us at contact@careofcarl.com. Please note that we are unable to cancel your order once it has left our warehouse. In this case, we advise following the normal procedure for returning an item, which is explained here.


      What delivery options do you offer?

      DHL Green:
      DHL's ground delivery service has a reduced environmental impact compared to sending orders by air. Through the DHL Green initiative, the company also invests in ambitious environmental projects aimed at further reducing the climate footprint of your delivery. You will receive a notification once your parcel is on its way and given the option to adjust your delivery preferences. If you are not at home when your delivery arrives, you will be able to collect it from your local DHL Servicepoint. Estimated delivery time: 3-6 working days. 

      DHL Express:
      DHL Express is an efficient air freight service that can deliver to most parts of the EU within one working day. You will receive a notification once your parcel is on its way and given the option to adjust your delivery preferences. If you are not at home when your delivery arrives, you will be able to collect it from your local DHL Servicepoint. Estimated delivery time: Normally within 1-2 working days.

  • Payments and Refunds

      I wish to return an item purchased with a gift card. How will I be refunded? 

      The balance will be credited to your Care of Carl account and can be used against future purchases.


      What payment options do you offer?


      Card Payments

      Visa, Mastercard eller American Express. No extra charges will be incurred.*

      Paypal

      If you wish to pay using PayPal, select the PayPal option at checkout and follow the instructions. You will need a PayPal account to use this payment method. If you do not currently have an account, you can easily create one when placing your order. Your order will be shipped as soon as we have received your payment and no extra charges will be incurred.*

      *Transactions are processed in Euros (€). If your card has a different primary currency, your provider may charge a currency conversion fee, for which Care of Carl AB retains no responsibility. Please contact your card issuer or bank for more information.

  • Faulty Items

      How do I make a claim regarding a faulty item?

      Please contact us at contact@careofcarl.com, providing us with a description of the problem and an image showing the fault.

      How will my claim be resolved?

      In the first instance, the fault will be corrected by a tailor or shoemakerε at no extra cost to you. If your claim is approved and a repair is not possible, we will offer you the choice of receiving a replacement item, having the amount credited to your account, or receiving a full refund.

Secure Shopping

Our customers should be able to feel complete confidence when shopping with CareOfCarl.com. Read more about our safety and security measures below.

  • Payment Methods

      Care of Carl offers the following payment methods:

      Card Payments

      Visa, Mastercard eller American Express. No extra charges will be incurred.

      PayPal

      If you wish to pay using PayPal, select the PayPal option at checkout and follow the instructions. You will need a PayPal account to use this payment method. If you do not currently have an account, you can easily create one when placing your order. Your order will be shipped as soon as we have received your payment and no extra charges will be incurred.

  • Cookies

      What are cookies and how do we use them?

      Cookies are used to maximise the functionality of a website and provide the best shopping experience. Amongst other things, cookies allow us to keep track of which items are in your basket.

      Cookies take the form of small text files, stored locally on your device, containing information that helps the website to identify each visitor. 

      There are two types of cookie, and both are used by Care of Carl. The first type is permanently stored on your device and used, for example, to measure how you as a visitor navigate our homepage. 

      The other common type of cookie is a "session cookie", which contains a unique identifier allowing our servers to keep track of which visitor is which. Session cookies are never permanently stored on your device, but are removed automatically once you close your browser. Care of Carl also makes use of cookies from third parties in order to provide the best experience. Cookies will need to be activated in order for us to provide you with a problem-free experience.

      Can I control how cookies are used myself?

      Yes. If you would like to block the use of cookies, you can do this through your browser's security settings. The way to do this depends on which browser you are using. Deactivating cookies will, however, limit the website's functionality.

      If you wish to inactivate marketing that takes place on another platform, instructions are provided below. Please note that this kind of marketing can only be inactivated by the user themselves.

      To deactivate intrest-based advertising from Facebook:

      Visit http://www.facebook.com/ads/preferences/edit/, and click on "Ad settings".

      To inactivate intrest-based advertising from Google:

      If you are not logged in to your Google account, visit https://adssettings.google.com/anonymous and uncheck the two blue check-boxes so that they turn grey, then click "Inactivate" in the pop-up window that appears.
      If you are currently logged in to your Google account, visit https://adssettings.google.com/authenticated and uncheck the blue check-box on the right so that it turns grey, then click "Inactivate" in the pop-up window that appears. 

      To deactivate interest-based marketing from Criteo:

      Visit https://www.criteo.com/privacy, and scroll down to heading 2, "Criteo Sponsored Products". Click on both buttons next to "Opt out" and ensure they are set to "on".

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Customer service

Back

Contact Us

Telephone

+46 (0)10-707 95 80
Mon-Fri 08:00-17:00 CET/CEST. International rates apply.
Please check with your operator before calling or, alternatively, contact us via e-mail at the below address.

E-Mail

contact@careofcarl.com
We aim to reply to your email within one working day.

Additional Contact Details

Contact details for specific departments can be found here.


FAQ

Answers to the most frequently asked questions can be found here.


What regions do you deliver to?

Care of Carl offers EU-wide delivery.
For destinations in Scandinavia, Germany, Austria, Switzerland, Netherlands, France and Spain we recommend using our local sites which can be found at the following addresses:

Sweden careofcarl.se
Norway: careofcarl.no
Denmark: careofcarl.dk
Finland: careofcarl.fi
Germany: careofcarl.de
Austria: careofcarl.at
Switzerland: careofcarl.ch
Netherlands: careofcarl.nl
France: careofcarl.fr
Spain: careofcarl.es
4.67/5 1352 Reviews

Very good thank you

Maxime L

2024-04-22

Buyer

2024-04-05

Top seller!

Vincent P

2024-04-22

Buyer

2024-04-06

Quality materials, delivered relatively quick, however color of shoes not matching 100% photo on the website.

Mihail A

2024-04-20

Buyer

2024-04-02

La compra llegó a tiempo, desgraciadamente me estaba pequeño pero lo pude devolver sin coste adicional

Enrique S

2024-04-19

Buyer

2024-04-03

Smooth sailing, thank you.

Tomas H

2024-04-18

Buyer

2024-04-04

super professional

tzortze z

2024-04-16

Buyer

2024-03-31

really nice packaging, and products thanks

Tom O

2024-04-16

Buyer

2024-03-30

Good coomunication, pleasant interactiom, i am very stasifed with the service.

Vaidas B

2024-04-16

Buyer

2024-04-01

Excellent and professional delivery. Products not tested yet but I’m confident. 

patrick g

2024-04-16

Buyer

2024-03-31

Très belle sélection de produits. Envoi rapide. Très bien !

Philippe D

2024-04-16

Buyer

2024-04-02

Perfect.Fast

Alfonso M

2024-04-16

Buyer

2024-04-02

Fabulous website, easy to use, great selection of clothing and brilliant delivery service,  

Joe H

2024-04-16

Buyer

2024-04-02

Très bonne expérience produit conforme je recommande vivement.

Alban g

2024-04-16

Buyer

2024-03-30

Everything perfect: from the order over the shipment to the receipt (very careful packaging) Thank you!

Eva K

2024-04-15

Buyer

2024-03-31

Fast and accurate 

Jan V

2024-04-15

Buyer

2024-03-31

Fast and nice assortment. 

Thomas F

2024-04-11

Buyer

2024-03-27

Very happy with delivery and products

Pushan B

2024-04-10

Buyer

2024-03-26

Prompt, efficient delivery,, very professionally packed  . 

Lorraine M

2024-04-09

Buyer

2024-03-24

Large assortment and fast shipping, would highly recommend !

Rogier K

2024-04-08

Buyer

2024-03-23

Perfect experience, great packaging and delivery is super smooth. Thank you 

Alexis D

2024-04-08

Buyer

2024-03-03

Fast, and everything’s good! 

Cristabell F

2024-04-08

Buyer

2024-03-21

Excellent shop, love the variation of beautiful brands!

charles k

2024-04-08

Buyer

2024-03-21

Muy buenos artículos,  estupenda atención al cliente,  página de confianza. Lastima  que lo que compré no me quedara bien y no hubiera una talla mayor. 

Juan C

2024-04-05

Buyer

2024-03-17

quick delivery very good expirience

sasa m

2024-04-03

Buyer

2024-03-20

Great shopping experience, great brands articles and prices! One of my fauvorites without any doubt

Bosch P

2024-04-02

Buyer

2024-03-16

The item I was looking for is somewhat rare, and this is where I found the best verson of it. Ordering was easy and tracing the shipment was also easy.  Once I got the item I had a question about using it, and the customer service representative was helpful.  I'm very pleased with it all!

Sarah D

2024-04-02

Buyer

2024-03-18

Perfect afleveringsproces. Goede verpakking, snelle levering, retourblad zit erbij, goede bevestiging, informatie over verzending/aflevering, juiste factuur. Het juiste product. Wat wil je nog meer?

Bob J

2024-03-25

Buyer

2024-03-10

Choose your delivery country
  • SE
  • SE
  • DK
  • NO
  • FI
  • DE
  • AT
  • IE
  • NL
  • FR
  • CH
  • ES
{ "SE": { "content": "Välkommen till vår svenska butik. ", "usp_list": [ "Fri frakt över 399 kr", "Fri retur", "1-3 dagars leverans" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_SV.png", "cta": "Välj ditt leveransland", "button_text": "Byt land" }, "IE": { "content": "Welcome to our English store! Here's some specific information for international customers.", "usp_list": [ "Free Delivery From €30", "Free returns", "No customs duties" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_EU.png", "cta": "Choose your delivery country", "button_text": "Change country" }, "DK": { "content": "Velkommen til vores danske butik! Her er nogle specifikke oplysninger for Danmark.", "usp_list": [ "Fri fragt over 299;-", "Fri retur", "1-3 dages levering" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_DK.png", "cta": "Vælg dit leveringsland", "button_text": "Skift land" }, "FI": { "content": "Tervetuloa suomalaiseen kauppaamme! Tässä on tiettyjä tietoja Suomelle.", "usp_list": [ "Ilmainen toimitus yli 30€ tilauksille", "Maksuton palautus", "Toimitusaika 2-5 pv" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_FI.png", "cta": "Valitse toimitusmaasi", "button_text": "Vaihda maata" }, "NL": { "content": "Welkom in onze Nederlandse winkel! Hier is wat specifieke informatie voor Nederland.", "usp_list": [ "Gratis bezorging vanaf €30", "Gratis retour", "Geen inklaringskosten" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_EU.png", "cta": "Kies uw bezorgland", "button_text": "Verander van land" }, "DE": { "content": "Willkommen in unserem deutschen Shop! Hier sind einige spezifische Informationen für Deutschland.", "usp_list": [ "Standardversand frei ab 30 Euro Bestellwert", "Kostenlose Rücksendung", "Keine Zollgebühren" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_DE.png", "cta": "Wählen Sie Ihr Lieferland", "button_text": "Land ändern" }, "AT": { "content": "Willkommen in unserem österreichischen Shop! Hier sind einige spezifische Informationen für Österreich.", "usp_list": [ "Standardversand frei ab 30 Euro Bestellwert", "Kostenlose Rücksendung", "Keine Zollgebühren" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_AT.png", "cta": "Wählen Sie Ihr Lieferland", "button_text": "Land ändern" }, "ES": { "content": "¡Bienvenido a nuestra tienda española! Aquí tienes información específica para España.", "usp_list": [ "Envío gratuito a partir de 30 €", "Devoluciones gratuitas", "Sin derechos de aduana" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_EU.png", "cta": "Elija su país de entrega", "button_text": "Cambiar país" }, "FR": { "content": "Bienvenue dans notre boutique française! Voici des informations spécifiques pour la France.", "usp_list": [ "Livraison gratuite à partir de 30 €", "Retours gratuits", "Pas de frais de douane" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_EU.png", "cta": "Choisissez votre pays de livraison", "button_text": "Changer de pays" }, "IT": { "content": "Benvenuti nel nostro negozio italiano! Ecco alcune informazioni specifiche per l'Italia.", "usp_list": [ "Spedizione gratuita oltre 399 kr", "Reso gratuito", "Nessun dazio doganale" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_EU.png", "cta": "Scegli il tuo paese di consegna", "button_text": "Cambia paese" }, "NO": { "content": "Velkommen til vår norske butikk! Her er litt spesifikk informasjon for Norge.", "usp_list": [ "Fri frakt over 399,-", "Fri retur", "1-4 dagers levering" ], "image": "https://www.careofcarl.com/dokument/bibliotek/Image/Bilder/Hemsida/Footer/country_select_NO.png", "cta": "Velg ditt leveringsland", "button_text": "Bytt land" } }