Purchase Information

The extended return policy is now valid until January 3rd (not valid for Pre-owned watches and clothing).

What regions do you deliver to?

Care of Carl offers EU-wide delivery. For destinations in Scandinavia, Germany, Austria, Switzerland, Netherlands, France, Spain and Italy we recommend using our local sites which can be found at the following addresses:

Sweden	careofcarl.se
Norway:	careofcarl.no
Denmark:	careofcarl.dk
Finland:	careofcarl.fi
Germany:	careofcarl.de
Austria:	careofcarl.at
Switzerland:	careofcarl.ch
Netherlands:	careofcarl.nl
France:	careofcarl.fr
Spain:	careofcarl.es
Italy	careofcarl.it
United Kingdom	careofcarl.co.uk

Estimated Delivery Times

We are currently not experiencing any disruptions to our delivery process, but if disruptions should occur, rest assured that we will keep affected customers updated on the situation. Estimated delivery times for each service can be found below.

• DHL Green

DHL's ground delivery service has a reduced environmental impact compared to sending orders by air. Through the DHL Green initiative, the company also invests in ambitious environmental projects aimed at further reducing the climate footprint of your delivery. This service offers home delivery Mon-Fri, with last-mile delivery being carried out by your national postal service, a list of which can be found here. You will receive an e-mail from DHL including tracking information nd the option to redirect your package to a local delivery point. Estimated delivery time: 4-6 working days. 

• DHL Express

DHL Express is an efficient air freight service that can deliver to most parts of the EU in one working day. You will receive a notification once your parcel is on its way and given the option to adjust your delivery preferences. Estimated delivery time: Normally within 1-2 working days.

Sustainability in the supply chain

We have chosen to collect a simplified description of how our logistics partners tackle sustainability issues, especially the environmental aspects. Our logistic partners describe how they think about their distribution services and what they think you should know. We hope that the descriptions and links to further reading can stimulate further interest and contribute to increased awareness to help you choose the option that best suits you and your opinion on this issue. Read more. 

Returns and Exchanges

We want to make returning or exchanging your items as easy as possible. Register your return or exchange request online here and return the items to us using the returns label included with your order.

14 Day Returns

If, for any reason, you are not satisfied with your order, it can be returned to us for an exchange or full refund. This policy also applies to sale items.